[Last updated: November 2023]
Thank you for choosing Member Sherpa for your product and service needs. We understand the importance of providing a comprehensive and detailed refund policy to ensure a transparent and positive experience for our valued customers. This extended refund policy aims to provide you with a thorough understanding of our procedures for addressing inquiries and concerns related to the products and services featured on our website, https://www.membersherpa.com.
Price, Payment, and Service Provision
Prices and Changes
All prices listed on Our Website are in USD (United States Dollars). Prices are subject to change, and we will proceed with your order at the new price only after receiving your explicit confirmation.
Payment Authorization
Payment for our services is authorized from the credit card information you have provided. We are authorized to withdraw funds from your designated account each month without further reference or consent.
Billing and Notice
Payments are billed in advance on the same day as your initial order each month. For annual subscriptions, payment will be billed on the date of your order and subsequently on the annual anniversary of your initial purchase date. A notice will be sent to you 30 days before your annual renewal date.
Service Provision
Our services may be delivered through various channels, including email communication and downloadable content. We aim to provide services within 10 days of your order date. If there are delays, we will notify you promptly.
Changes to Services
Member Sherpa reserves the right to modify the nature or provision of our services at any time. We will notify you of any such changes via email or by posting details on Our Website. If you are dissatisfied with these changes, you may choose to terminate your contract with us.
Termination and Usage
You have the option to cancel services with 21 clear days’ notice. Payment obligations continue until the notice period expires. Sharing access to the services or allowing others to use them in your name is strictly prohibited.
Price, Payment, and Service Provision
Refunds for Service Refusal
Member Sherpa will promptly process a refund if we refuse to provide a service job within one working day. This reflects our commitment to fairness and customer satisfaction.
Non-Refundable Scenarios
Refunds are not offered for a change of mind or reconsideration regarding the use of our services. Most products and services are digitally delivered instantly, ensuring you receive their full benefit immediately upon purchase.
Refund Processing Time
Refunds will be processed within one working day after approval to ensure swift resolution and customer convenience.
Exception for Defective or Incomplete Services
In cases where our services are defective or incomplete, we will gladly issue a full refund upon verification of the issue. Please contact us immediately if you encounter such situations.
Cancellation of Order
Cancellation of Recurring Transactions
Recurring transactions can be canceled at any time by submitting a cancellation request to support@membersherpa.com. We understand that circumstances may change, and we aim to provide flexibility in managing your subscriptions.
Cancellation of Service Jobs
Service jobs can be canceled before the commencement of work. Cancellation after work initiation incurs a reasonable fee for work completed up to that point, plus a $100 administration fee. This fee structure is designed to cover our costs for the work already performed.
Dissatisfaction with the Services
Contacting Member Sherpa
If you are not entirely satisfied with your purchase, please contact us immediately. We value your feedback and aim to address your concerns promptly and professionally.
Providing Relevant Information
When reaching out to us, please include the date, if applicable, of the failure. Describe when and how you discovered the failure and detail the outcome or result of the failure. This information helps us better understand and resolve the issue.
Resolution and Follow-Up
Upon receiving your inquiry, we will acknowledge your concerns within one working day and initiate a resolution process. We are committed to resolving issues to your satisfaction and will keep you informed of the progress and expected resolution timeframe.
Additional Information and Clarifications
Customer Support
Our dedicated customer support team is available via email at support@membersherpa.com for any inquiries, clarifications, or assistance you may require. We are here to assist you in any way we can.
Feedback and Continuous Improvement
We welcome your feedback on our policies and services. Your insights are invaluable in helping us maintain a strong and trusted relationship with our customers. Please don’t hesitate to share your thoughts and suggestions.
Data Privacy and Security
Member Sherpa takes data privacy and security seriously. Please refer to our Privacy Policy on our website for comprehensive information on how we handle your data. Your privacy is of utmost importance to us, and we adhere to stringent data protection measures.
Policy Updates and Review
This refund policy is subject to change as we continuously strive to improve our services and policies. Any updates will be clearly communicated on Our Website, and we recommend periodically reviewing it to stay informed.
Contacting Member Sherpa
For further questions or additional information, please do not hesitate to contact us. Your trust in Member Sherpa is greatly appreciated, and your satisfaction and confidence in our services are our top priorities. We are committed to providing you with the best possible experience and service quality. Your feedback and inquiries are essential in helping us achieve this goal.
[End of Refund Policy]
